CORENET e-Submission System FAQs
1. GENERAL
2. SETTING UP FOR CORENET E-SUBMISSION
6. NETRUST FOR CORENET E-SUBMISSION SYSTEM
7. PERSONNEL INVOLVEMENT IN CORENET
1.1 What is CORENET e-Submission?
CORENET e-Submission system (eSS) is a G2B (Government to Business) internet-based system that enables industry professionals to submit project related electronic plans and documents to regulatory authorities for approval.
The System covers all the application types concerning planning approvals, building plan approvals, building maintenance and certification from the various regulatory Authorities, forming a one-stop convenience point for round the clock submission via Internet.
With this System, the public is able to submit electronic plans and documents from their home and offices to 16 different regulatory authorities. In addition, the public is able to track the submission status online at their own convenience.
The System handles project-related documents for whole project life cycle covering processing of plans and documents related to issuance of:
CORENET is an acronym for Construction and Real Estate Network and is a major IT master program for the building and construction sector in Singapore.
1.2 What is the purpose of CORENET e-Submission System?
CORENET is a virtual, transparent, one-stop, round the clock service "counter" for electronic submission of project related document.
2.1 What are the setup requirements?
You should take note of the following requirements:
1. E-Submission Applicants should have the following hardware requirements
2. E-Submission Applicants should have the following software installed in the PC
2.2 What are the basic software required for e-Submission?
The basic software required are:
Note:The installation of Acrobat Reader has resulted in Internet Forms (*.XFD) being launched as Acrobat documents (*.PDF) for some computers. This can be resolved by reinstalling the PureEdge Internet Form Viewer so that the latter software will take precedence in opening Internet Forms.
2.3 How do I obtain the required software?
Once you have successfully registered as a Corenet e-Submission User, you can log in to theCORENET-eSS websitewith your Userid and Password and click on theSoftware Downloadslink along your User Name to download the required software.
Note:For installation guide, please clickChapter 2 (Downloading the Relevant Programs onto your Desktop)
2.4 Do I require any licenses for the software?
The Internet Form Viewer requires a unique license key for each site license. The license is distributed by BCA. To encourage early adoption of the System, BCA would be absorbing the initial purchase cost (estimated to be $300) for one license per firm. The distribution of the licenses would be subjected to the availability of stock of the Internet Forms viewer.
Each firm is entitled to onlyONEcomplimentary license key.
To request for a new license, the firm has to write in to ess-helpdesk@nova-hub.com with the following information:
2.5 Can I use Internet Form Viewer without the site license?
Yes, but only up to30 daysof evaluation. To apply for internet forms viewer license, you may refer toSection 2.4
2.6 Do I need to register with Netrust?
Qualified Persons (QP) who need to digitally sign plans and documents for regulatory approval need to obtain a Netrust digital certificate. These include, but shall not be limited to,registered Architects,Professional Engineersandlicensedtradesmen likeElectricians,PlumbersandGas Workers.
There would be cases where some forms require both the signature of owners / other party and qualified persons. If the owner / other party do not have Netrust digital certificates, they can appoint the qualified persons to act on their behalf via letter of undertaking, etc. Such letter or equivalent document would have to bedigitally signby the qualified persons and submitted together with the plans for regulatory approval.
* Refer toSection 6 for more information.
* More information about Netrust is available atwww.netrust.net
2.7 Is there any manual guide to guide me through the installation of CORENET eSubmission For Professional (ESPro)?
Yes, you may go to the'Online Guides To e-Submission'page to download theESPro User Manual. Alternatively, you may contact the CORENET_ESS helpdesk at6325 5901to6325 5903 or email toess-helpdesk@nova-hub.com for installation assistance.
3.1 What is the typical cost structure of setting up CORENET?
Setting up a CORENET environment only involves cost of a personal computer /notebook, an internet forms viewer license, Netrust Card, etc.
Assuming a computer with the relevant operating system:
| Internet Forms Viewer: | $300* (one time cost) |
| Netrust Digital Certificate: | $50 (renewable annually) |
| Netrust Registration Fee: | $10 |
| Netrust-ready Token: | $100 |
| GST | $11.2 |
| Total | $471.2* |
*Estimated Figures
3.2 Will CORENET increase my office costs?
No. In fact, it may even reduce by half of the cost as printing of documents are not required much, dispatch is not required as all e-submissions are done at a personal comfort of the office or home, saves storage space of archiving and convenient way of tracking submissions.
3.3 What are the costs benefits that I can gain from CORENET?
As mentioned inSection 3.2, everything can be done at a personal comfort, reduced costs of dispatch and printing.
4.1 Where can I go for the training?
Training will be conducted atBCA Academyformerly known as CITI. Details are available on theBCA Academywebsite. Please note that the authority shall not be responsible for the training or support provided by other independent contractors or agency trainers.
4.2 How long is the training and how much will it cost?
The training will be conducted over one full day (7 hours) and will costS$330.00 per person after GST.
4.3 What are the course contents of the hands-on training?
Course contents of the hands-on training will include the following:
4.4 How often will the hands-on training classes be conducted?
For enquiries regarding the training schedule, refer toSection 4.7
4.5 How do I register for the training?
For enquiries on how to register for the training, refer toSection 4.7
4.6 Will I receive any certificate upon completion of the course?
Trainees will be presented with a Certificate of Attendance upon successful completion of the training.
4.7 If I need more information or have further queries, where can I obtain the information or whom can I contact?
For more information on CORENET e-Submission System (eSS) Hands-on training course and training schedule, you can refer to BCA Academy websiteor contact the following:
BCA Academy (formerlyConstruction and Industry Training Institute)
School of Building & Development / Skills Training
200 Braddell Road
Singapore 579700
Tel: 6248 9999
Fax: 6258 0558
5.1 Where can I find CORENET manuals guides?
Corenet manual guides can be downloaded from the'Online Guides To e-Submission'page.
6.1 Where do I register for a Netrust Token?
Netrust Pte Ltd
Address:70 Bendemeer Road,
#05-03, Luzerne,
Singapore 339940
(Luzerne is formerly known as Hiap Huat House)
Operating hours:9am to 5:30pm (Monday to Friday)
Netrust Customer Service Hotline:6212 1388 (to leave voicemail)
Email:customersupport@netrust.net
Website:www.netrust.net
6.3 How much do I have to pay?
| Netrust Digital Certificate: | $50 (renewable annually) |
| Netrust Registration Fee: | $10 |
| Netrust-ready Token: | $100 |
| GST: | $11.2 |
| Total: | $171.2* |
| Mode of payment: |
|
*Estimated figures
6.4 What are my responsibilities for using the Netrust Token?
The Netrust Token with the Netrust Digital Certificate is like an identity card. The onus is on the Applicant to safeguard his/her token. If the token is stolen or lost, it must be reported to Netrust Pte Ltd immediately so that Netrust can revoke it. The password must always be kept private and confidential. There will be legal implications if the token is transferred or used by another person for unauthorized activities. The Applicant shall be held liable in the event of any breach of trust.
6.5 What if I forget my password?
If the Applicant forgets his/her password or the token is locked after ten (10) consecutive unsuccessful attempts to provide the correct password, the Applicant has to come down personally to Netrust Pte Ltd for a token reset with the following charges:
| Administration Fee: | $10 |
| GST: | $0.70 |
| Total with GST: | $10.70 |
Note: The owner must come down in person. No representative or proxy will be allowed.
6.6 What if my token is damaged, lost or stolen?
Inform Netrust Pte Ltd immediately by submitting a Netrust Certificate Management Request form . The certificate will then be Revoked (Only for lost and stolen token).
The Applicant has to come down to Netrust Pte Ltd for a token replacement with the following charges:
| Administration Fee: | $10 |
| Token: | $100 |
| GST: | $7.70 |
| Total with GST: | $117.70 |
Note: The owner must come down in person. No representative or proxy will be allowed.
6.7 What type of support does Netrust provide?
On-site technical support is available by appointment. On-site services include certificate generation, software installation or trouble shooting are available at the following charges:
Transportation Charge: $50.00 per trip (to and from)
On-site Service: $250.00 Per Site Visit (2 hours support and
succeeding hours is payable)
Additional hour: $100.00 per subsequent man-hour
For more information, please contact:
Netrust Customer Service Hotline:6212 1388 (to leave voicemail)
Email:customersupport@netrust.net
Website:www.netrust.net
6.8 What operating systems are supported by Netrust software (Netrust Client and Netrust Security Proxy)?
7.1 Is CORENET catered to the Architects only?
No. CORENET e-Submission System is a G2B (Government to Business) internet-based system that enables industry professionals likeArchitects,Engineers,Licensed PlumbersandRegistered Surveyorsto submit project related electronic plans and documents to regulatory authorities for approval.
7.2 Who are the potential users of the systems?
Potential users include industry professionals ranging from a draftsman to a Qualified Person (QP).
7.3 Must every project member be equipped with CORENET eSubmission for Professional (ESPro) before submission can take place?
No. Corenet eSubmission for Professional (ESPro) is only applicable for project members who are involved in e-submissions.
8.1 What is the maximum file size for each submission?
It is advisable to keep thetotalfiles size for each submission within 200MBand eachindividualfile size below 200MB.
A correspondence is to follow up a submission. CR simply means Correspondence Reply from a registered eSS user. A CR number generated will be eg.CR200140707-20007. When sending a correspondence, ESS-CORR.XFD form is mandatory. It is located in theForm Templatewithin the respective agencies folder namedCorrespondence to agencyin theESPro.
Note:Click hereto download theSend Correspondence User Manual.
8.3 Can CORENET eSS accept submission of all types of files?
No. Only selected files types are accepted.
Documents/Reports/Test follow manual guide
| ESPRO | Online | |
| *.DOC | Yes | Yes |
| *.PPT | Yes | Yes |
| *.XLS | Yes | Yes |
| *.TXT | Yes | Yes |
| *.RTF | Yes | Yes |
| Yes | Yes | |
| *.HTM | Yes | Yes |
| *.HTML | Yes | Yes |
| *.XFD | Yes | Yes |
| *.EDF | Yes | Yes |
| *.ENT | Yes | Yes |
| *.ZIP | No | Yes |
| *.XML | Yes | Yes |
| *.GEO | Yes | Yes |
| *.PRJ | Yes | Yes |
| *.05N | Yes | Yes |
| *.05O | Yes | Yes |
| *.HCP | Yes | Yes |
| *.SVY | Yes | Yes |
| *.OUT | Yes | Yes |
| *.DCV | Yes | Yes |
| *.JOB | Yes | Yes |
CAD data format
Note 1:For BCA applications, minimum font size for text on CAD drawings will be 3mm.
Note 2: For URA applications, *.DWF files are acceptable for BIM submissions with Revit and *.PDF files are acceptable for 3D BIM submissions with BIM tool ArchiCAD or AecoSIM.
| ESPRO | Online | |
| *.DXF | Yes | Yes |
| *.DWG | Yes | Yes |
| *.DGN | Yes | Yes |
| Yes | Yes | |
| *.DWF | Yes | Yes |
Image Files
(Tip: Avoid sending .*BMP files if possible as the file size is larger.)
| ESPRO | Online | |
| *.GIF | Yes | Yes |
| *.JPEG | Yes | Yes |
| *.JPG | Yes | Yes |
| *.TIFF | Yes | Yes |
| *.TIF | Yes | Yes |
| *.BMP | Yes | Yes |
| Yes | Yes |
8.4 What is the payment mode for eSS?
Cash, CashCard, NETS, Credit Card, Cheque, GIRO and e-Payment are allowed but may vary with different agencies.
Note:Click here for a listing of ePayment services or go to https://www.corenet-ess.gov.sg/ess/html/static/ePaymentFrm.htm
8.5 When to use Manual Register Project function
9. CHANGE OF PROJECT PARTIES
9.1 For change of QP(BP), please submit the Termination of QP form endorsed by the outgoing QP(BP) and any relevant documents on the appointment of the new QP(BP) by the developer to BCA
9.2 For change of QP (ST), please click here [https://www.bca.gov.sg/StructuralPlan/asp_duties09.html] for BCAs requirements and procedures
9.3 For change of QP supervision, builders firm, developers firm or house owner, please re-apply the permit to carry out structural works with BCA
9.4 For change of resident engineer/resident technical officer, please submit notice of termination/appointment of site supervisor to BCA.
9.5 For change of specialist builders firm, please submit termination/re-appointment of licensed specialist builder to BCA.
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